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Privacy Policy

Thank you for visiting the U OWN Rentals web site. We are committed to protecting the privacy of our site's users. This statement explains how we collect information about you and how we use it. By visiting and using our site, you consent to the practices described in this statement.

 

When you use this web site, the only information we collect is the information you submit when you fill out our online form via our 'Enquire' page. That information consists only of your name, contact number, email address and description of the vehicle you require. This information is only used to contact you and in accordance with this policy.

 

Unless you specifically send us your personal information as described above, we cannot identify you when you use this site. We do not use tracking cookies.

 

When you rent a vehicle from U OWN Rentals, we need to collect certain information from you. The service that you use will determine exactly what information we collect from you. That information may include your:


• Name;
• Address;
• Telephone number(s);
• Date of birth;
• Drivers licence number;
• Email address;
• Bank account details;
• Centrelink details;
• Employment details;
• Medicare details;
• Contact details of persons who can provide a reference;

 

In certain circumstances, we may collect sensitive information about you. For example, we may collect information about your income and weekly expenditure in order to provide you with an appropriately priced rental vehicle. We will also record information about your initial rental enquiry and where and when you rented our vehicle. We will only collect sensitive information about you with your consent or otherwise in accordance with the law.

 

How we collect the information will depend on how you use our services. We may collect information from you by telephone, fax, e-mail, at our office, your completion of an application form or through our internet based service.

 

You can choose not to provide some of your personal details but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us.

 

HOW IS MY PERSONAL INFORMATION USED OR DISCLOSED BY U OWN RENTALS?

 

In order to provide the level of service that we believe you expect from us, we may use and disclose your personal information for the following purposes:

 

• Provide the services that you request;

• Do all things necessary to administer those services;

• Research, develop, manage, protect and improve our services;

• Conduct customer satisfaction surveys and inform you of any improvements that we have made to our services;

• Maintain and develop our software and other business systems.

 

We may disclose your personal information to other related and non-related organisations including:

 

• Our contracted service providers (including our market research company and our mail house);

• Credit reporting and fraud checking agencies and banking institutions;

• City councils and government or private organisations responsible for the processing or handling of traffic related infringements;

• Driver licensing authorities;

• Government, regulatory and law enforcement agencies where disclosure is require or authorised by law

• Vicroads, the State Revenue Office and Licensed Motor Car Traders and the RACV

• Bridgewater-Ellis Pty Ltd – Licensed Motor Car Trader

 

Use or disclosure for direct marketing purposes

 

We may use an disclose your personal information to offer you products and services provided by U OWN Rentals. We may also use (but not disclose) your personal information to offer you products and services provided by companies participating in U OWN Rentals partner programs. You can choose not to allow us to use or disclose your personal information for direct marketing purposes by contacting us (see “Whom can I contact for further information?”, below).

 

HOW DOES U OWN RENTALS PROTECT MY INFORMATION?

 

We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

 

CAN I ACCESS PERSONAL INFORMATION THAT U OWN RENTALS HOLDS ABOUT ME?

 

You may access any personal information that we hold about you subject to certain exceptions. We will normally provide access without charge unless you request access to a large volume of information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs. Details of how to contact us are set out below.

 

TELL US IF WE NEED TO UPDATE YOUR PERSONAL INFORMATION OR PREFERENCES

 

If you believe that any of the information that we hold about you is not current or is incomplete, please let us know and we will update your details. We take reasonable steps to ensure that we hold current information about you but it is very helpful if you can pass on to us any changes to your personal details or preferences. Details of how to contact us are set out below.

 

WHOM CAN I CONTACT FOR FURTHER INFORMATION?

 

If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us in any of the following ways:

 

By mail: The Privacy Officer, U OWN Rentals
PO Box 4556, Dandenong South, VIC, 3175

 

By fax: The Privacy Officer, U OWN Rentals
Facsimile no: 03 9793 5399

 

By Telephone: The Privacy Officer, U OWN Rentals
Tel no. 1300 968 696


By email: The Privacy Officer, U OWN Rentals
admin@uownrentals.com.au

 

WHAT YOU CONSENT AND AGREE TO

 

When you provide us with your personal information you consent and agree to our use and disclosure of your personal information in accordance with this policy including, in particular to:

 

• Our use and disclosure of that information in order to provide the service you have requested and for any other compatible purpose including the management, protection and development of our business;

 

• Our use and disclosure of your personal information for direct marketing purposes. If you do not wish us to use or disclose your personal information for direct marketing purposes, you can contact us directly to advise.

 

CHANGES TO THIS POLICY

 

This is our current privacy policy outlining our personal information management practices. It replaces any other privacy policy published by us to date. We may vary this policy at any time. To obtain an up to date copy of the policy, please contact U OWN Rentals (“Whom can I contact for further information?”, above).