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Complaints

Please Help Us Improve Our Service


U Own sets out to deliver the highest quality service to its customers. We know that things don't always go as planned and sometimes problems arise. If this happens to you please let us know so we can fix the problem.


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Click here to download a copy of our Dispute Resolution brochure


Customer Resolution


If you believe your complaint has not been resolved you may want to refer the matter to an External Dispute Resolution service. U Own is a member of the Credit and Investments Ombudsman (CIO). CIO independently and impartially resolve disputes between consumers and participating credit services providers.


Send your correspondence to:


Credit and Investments Ombudsman


PO Box A525
South Sydney NSW 1235


Phone: 1800 138 422
Web Site: www.cio.org.au